If you are experiencing technical difficulties with our site or app, we suggest going through some troubleshooting steps as outlined below.
- Check your WIFI connection and make sure you have strong WiFi
- Clear cache & cookies (device/app)
- Log out and then back in again.
- Restart your device
- Uninstall and reinstall the Sporttrade App
If you're still having issues, our support team is happy to help. Just reach out to customer support via email, chat or phone/text at 855-951-2900.
Before contacting, we ask that you submit a ticket using the information below so that we can best help you:
- What was the exact error message you are getting?
- Are you able to get a screenshot? (this helps us when needing to raise with other departments)
- Describe your journey, page by page so we can attempt to follow it with you.
- Were you on our website, app, or mobile web?
- What is the exact device you are using?
- What browser are you using?
- Are you able to send a video of the issue?
*Exchange wagering is not yet available in Colorado