I'm having issues with the app, what should i do?

If you are experiencing technical difficulties with our site or app, we suggest going through some troubleshooting steps as outlined below.

Troubleshooting Steps

• Check your WIFI connection and make sure you have strong WiFi
• Clear cache & cookies (device/app)
• Log out and then back in again.
• Restart your device
• Uninstall and reinstall the Sporttrade App

If you're still having issues, our support team is happy to help.  Just reach out to customer support via email, chat or phone/text at 855-951-2900.

Before contacting, we ask that you submit a ticket using the information below so that we can best help you:

• What was the exact error message you are getting?
• Are you able to get a screenshot? (this helps us when needing to raise with other departments)
• Describe your journey, page by page so we can attempt to follow it with you.
• Were you on our website, app, or mobile web?
• What is the exact device you are using?
• What browser are you using?
• Are you able to send a video of the issue?

*Exchange wagering is not yet available in Colorado