Sporttrade Support

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  • Finding sporting events

    1. Sporttrade 101
    2. Markets & Outcomes

    There are several ways to browse, search, and filter the sporting events listed on Sporttrade to find outcomes you'd like to trade on.MarketsThe Markets tab is a hub for all contests currently list...

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  • Can I open an account for someone else?

    1. Account & Security
    2. Signing Up

    No. State and Federal regulations state that you may only open an account for yourself. You are not able to open an account for anyone else, nor are you allowed to bet on behalf of anyone else.

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  • Liquidity

    1. Sporttrade 101
    2. How Sporttrade Works

    Sporttrade provides liquidity by connecting to liquidity providers or market makers the same way stock markets like the Nasdaq do. Our market makers are obligated to quote tight spreads and to prov...

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  • Notifications

    1. Account & Security
    2. Account Details

    NotificationsSporttrade sends out a variety of notifications via email, push, and SMS. Some notifications are required and cannot be turned off.Required notificationsPer regulatory requirements, th...

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  • What does it mean to be short on an outcome?

    1. Sporttrade 101
    2. Markets & Outcomes

    A short position is the sale of share(s) you do not own. Traders who sell short believe the share price will decrease in value, as opposed to increase in value. If the price drops, you can buy the ...

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  • I'm unable to retrieve my login credentials to an existing account.

    1. Account & Security
    2. Login & Credentials

    If you’re unable to retrieve your login credentials for an existing Sporttrade account, please contact our Support team for assistance.For security reasons, login credentials cannot be recovered di...

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  • What does it mean to be long on an outcome?

    1. Sporttrade 101
    2. Markets & Outcomes

    What does it mean to be long on an outcome?A “Long” position on an outcome means owning the share(s) you traded. Traders in Sporttrade maintain “Long” positions with the expectation that the share ...

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  • Can I cancel an open position?

    1. Betting & Orders
    2. Orders & Execution

     No. Once a position is opened, it cannot be canceled.All open positions are final.Want to Exit a Position?If you no longer want exposure to an outcome, you can close your position before the marke...

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  • Cashback Promotion – How It Works

    1. Sporttrade 101
    2. Promotions

    10% Cashback Promotion – How It WorksSporttrade offers a 10% cashback promotion for eligible patrons during their first 7 days of betting, subject to the terms outlined below.This article provides ...

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  • What about other bets like parlays?

    1. Sporttrade 101
    2. Markets & Outcomes

    We don't offer these bet types currently. But as market demand grows, so will the betting options.

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