Technical Support FAQ
Experiencing Technical Issues?
If you're having trouble with our site or app, please try these troubleshooting steps first. We are not currently experiencing any system outages.
Quick Troubleshooting Steps
1. Check Your Internet Connection. Ensure you have a strong and stable Wi-Fi or cellular connection.
2. Clear Cache & Cookies Clear your browser or app cache and cookies to resolve common loading issues.
3. Log Out and Back In Sign out of your account completely, then log back in to refresh your session.
4. Restart Your Device. Power off your device completely and restart it to clear temporary glitches.
5. Reinstall the SportTrade App. Uninstall and reinstall the app to fix any corrupted installation files.
Still Need Help?
📧 Email Support (Recommended) For the fastest and most detailed assistance, email our customer support team. This allows us to thoroughly review your issue and provide comprehensive solutions.
Other Contact Options:
- 💬 Live chat through our website or app
- 📱 Text us: 215-287-1165
- 📞 Call us: 855-951-2900
Help Us Help You Faster
Before contacting support, please gather this information:
✅ Screenshot or video of the issue
✅ Exact error message you received
✅ Step-by-step description of what you were doing
✅ Platform details: Website, mobile app, or mobile browser
✅ Device information: Model and operating system
✅ Browser type (if using website)
The more details you provide, the faster we can resolve your issue!
Note: Exchange wagering is currently unavailable in Iowa.
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