I'm having trouble. Is there something wrong with your system? How can I contact Support?

If you're experiencing technical difficulties with our site or app, please follow the troubleshooting steps outlined below. We are not currently experiencing a system outage.

Troubleshooting Steps:

1. Check Your Wi-Fi Connection
   Ensure you have a strong and stable internet connection.

2. Clear Cache & Cookies
   Clear the cache and cookies from your device or app. This can often resolve common issues.

3. Log Out and Back In
   Try logging out of your account and then logging back in to refresh your session.

4. Restart Your Device
   Power off your device and turn it back on to reset any temporary glitches.

5. Uninstall and Reinstall the Sporttrade App
   Sometimes, reinstalling the app can resolve issues caused by a corrupted installation.

If you're still experiencing issues, don’t hesitate to contact our customer support team for assistance. Here’s how you can reach us:

• Email us Customer Support
• Text us: 215-287-1165
• Call us: 855-951-2900
• Chat with us through our website or app.

Before contacting us, please submit a ticket using the information below to help us assist you faster:

• What was the exact error message you received?
• Can you provide a screenshot of the issue? (This helps when escalating the problem.)
• Describe your journey step-by-step (page by page) so we can replicate it.
• Were you using the website, app, or mobile web?
• What is the exact device you're using (model and operating system)?
• What browser are you using?
• Are you able to provide a video of the issue?

We’re here to help resolve any issues as quickly as possible!

*Exchange wagering is currently unavailable in Iowa and Virginia.