I'm having trouble. Is there something wrong with your system? How can I contact Support?

Technical Support FAQ

If you are experiencing issues with the Sporttrade app or website, please try the troubleshooting steps below.
We are not currently experiencing any system outages.

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Quick Troubleshooting Steps

1. Check Your Internet Connection
   Confirm that you have a strong and stable Wi-Fi or cellular connection.

2. Clear Cache and Cookies
   Clear your browser or app cache and cookies, as this resolves many common loading problems.

3. Log Out and Back In
   Fully sign out of your account, then sign back in to refresh your session.

4. Restart Your Device
   Power off your device completely and restart it to clear temporary issues.

5. Reinstall the Sporttrade App
   Uninstall and reinstall the app to ensure all files are properly installed.

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Still Need Help?

Email Support (Recommended)
Contact us at [e-mail] for the fastest and most detailed assistance.

Other Contact Options:
• Live chat through our website or app
• Text: 215-287-1165
• Call: 855-951-2900

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Help Us Resolve Your Issue Faster

When contacting support, please include the following:

• Screenshot or video of the issue
• Exact error message, if applicable
• Description of the steps you took before the issue occurred
• Platform used (website, mobile app, or mobile browser)
• Device model and operating system
• Browser type (if using the website)

Providing this information helps us investigate and resolve your issue more efficiently.

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Note: Exchange wagering is currently unavailable in Iowa.