Quick Troubleshooting Steps
Check Your Internet Connection
Make sure you are connected to a stable Wi-Fi or cellular network.
Restart the App or Browser
Fully close the Sporttrade app or browser and reopen it before trying again.
Log Out and Log Back In
Signing out and back in can refresh your session and resolve temporary issues.
Restart Your Device
Power off your device completely, then restart it to clear temporary system issues.
Clear Browser Cache (Web App Users)
Clearing your browser cache and cookies can resolve loading or display issues.
Reinstall the App (If Applicable)
If you are using the iOS app and continue to experience issues, uninstalling and reinstalling the app may help.
Still Need Help?
Email Support (Recommended)
If you need assistance or have more questions, submit a request.
Other Ways to Contact Support
• Live chat (when available)
• Text: 215-287-1165
Email is recommended for issues that require screenshots, error details, or account review.
Help Us Resolve Your Issue Faster
When contacting Support, please include as many of the following details as possible:
• A screenshot or short video of the issue
• The exact error message, if one appears
• What you were doing when the issue occurred
• How you are accessing Sporttrade (app or web app)
• Your device type and operating system
• Browser type, if using the web app
Providing this information helps us investigate and resolve your issue more efficiently.
Comments
0 comments
Article is closed for comments.