Sporttrade Support

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  • How is Sporttrade Regulated

    Sporttrade operates as a licensed and regulated sports betting exchange in the United States.We are committed to maintaining full transparency and compliance with all applicable state and federal g...

  • Sporttrade Support Hours

    How to Contact Sporttrade SupportThe Sporttrade Support team is here to assist you every day from 8:00 am to 10:00 pm EST. If you need help, follow the steps below to reach out to us:Log in to your...

  • I'm having trouble. Is there something wrong with your system? How can I contact Support?

    Technical Support FAQIf you are experiencing issues with the Sporttrade app or website, please try the troubleshooting steps below.We are not currently experiencing any system outages.Quick Trouble...

  • Placing orders

     Buying sharesTo buy shares: First, find a contest and outcome you want to trade on Tap "Buy" on the outcome you wish to buy.Note: the "Buy" price shown will reflect the "Offer", the price a seller...

  • Setting a Cool Off Period

    What is a Cool-Off Period? A Cool-Off Period allows you to temporarily prevent yourself from logging into your Sporttrade account.This feature is designed to support responsible gaming. It onl...

  • Using Sporttrade on the Web

    OverviewSporttrade is now available on the web, accessible from your desktop (Mac or PC) or mobile browser.If accessing via a mobile browser, you’ll need to download the Xpoint Verify app to confir...

  • Account is locked

    Why Is My Account Locked or Suspended, and How Can I Restore Access? Why your account may be locked or suspended Your account may be temporarily locked or suspended for security reasons or possible...

  • How to update your account details

    Within the Sporttrade app, you can update the username, password, email address, or phone number associated with your Sporttrade account. To update your username: Go to the "Account" tab Under "A...

  • Account suspension

    Account Suspension: Frequently Asked Questions Why was my account suspended? Sporttrade may suspend an account if it appears to violate our Terms and Conditions or if we detect activity that could...

  • I live in a state where Sporttrade is available, why can't I bet outside of that state?

    Understanding Sporttrade’s State Licensing and Betting Rules The U.S. Sports Wagering Landscape Sports betting is becoming legal across the United States at a rapid pace.Each operator must obtain ...