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Using Sporttrade on the Web

Sporttrade Support
  • Updated

Overview

Sporttrade is available on the web and can be accessed from a desktop device (Mac or Windows) or a mobile browser.

If you access Sporttrade Web from a mobile browser, you must install Xpoint Verify to confirm your physical location. Location verification is required by state regulators and must remain active while trading.

Follow the steps below to install and set up Xpoint Verify.

Step 1: Access Sporttrade Web

  1. Visit platform.getsporttrade.com from your desktop or mobile browser.

  2. For best performance, use Chrome or Safari.

When accessing the platform for the first time, you will be prompted to download Xpoint Verify.

Step 2: Download Xpoint Verify

Follow the on-screen instructions based on your device:

  • macOS: Download a .pkg file

  • Windows: Download a .exe file

Download the file and follow your system prompts to complete the installation.

Step 3: Install Xpoint Verify

macOS

  1. Open the downloaded .pkg file

  2. Select Continue, then Install

  3. Authorize using Touch ID or your system password

Windows

  1. Open the downloaded .exe file

  2. Follow the on-screen installation steps

  3. Xpoint Verify will request the required permissions automatically

Step 4: Enable Location Permissions

macOS

  1. Open System Settings

  2. Select Privacy and Security

  3. Select Location Services

  4. Turn Location Services ON

  5. Enable Xpoint Verify

    • If the app is not listed, confirm it is installed and open

    • You may need to unlock settings using your Mac password

Windows

  1. Open Settings

  2. Select Privacy and Security

  3. Select Location

  4. Turn Location services ON

  5. Enable Allow desktop apps to access your location

Xpoint Verify is a desktop application and requires this setting to be enabled.

Step 5: Using a Mobile Browser

If you are accessing Sporttrade Web from a mobile browser:

  1. Download Xpoint Verify from the App Store or Google Play

  2. Open the app and grant location permissions when prompted

  3. Keep Xpoint Verify running in the background while using Sporttrade Web

Step 6: Keep Xpoint Verify Running

After installation:

  • Open Xpoint Verify and keep it running while trading

  • If Xpoint Verify is not active, your location cannot be verified and trades cannot be placed

Troubleshooting Common Errors

Error 4004 – Missing Location Permissions

Occurs when location access is not enabled.

macOS

  • Open Location Services

  • Enable permissions for Xpoint Verify

Windows

  • Open Settings

  • Select Privacy and Security

  • Select Location

  • Turn Location services ON

  • Enable Allow desktop apps to access your location

Error 4000 – Inaccurate Location

Indicates a weak or unstable location signal.

Recommended actions:

  • Move closer to a window

  • Use a strong Wi-Fi or wired internet connection

  • Disable VPNs or proxy services

  • Avoid mobile hotspots

  • Restart Xpoint Verify and your browser

Unable to Verify Location on Windows

If verification fails on Windows:

  • Confirm Xpoint Verify is running before opening Sporttrade Web

  • Right-click Xpoint Verify and select Run as administrator

  • Check firewall or antivirus software for restrictions

  • Corporate or work devices may block location services

XPoint Verify Does Not Launch Automatically on Windows

If Xpoint Verify does not open automatically:

  1. Open Xpoint Verify manually

  2. Keep it running in the background

  3. Refresh platform.getsporttrade.com

If the issue continues:

  1. Uninstall Xpoint Verify

  2. Restart your computer

  3. Reinstall from the download prompt on Sporttrade Web

Do I Need to Do This Every Time?

No. Once installed and permissions are granted:

  • Xpoint Verify will launch automatically when your device starts

  • Location verification runs in the background while trading on Sporttrade Web

Final Tips

  • Do not uninstall Xpoint Verify. It is required to trade on Sporttrade Web

  • VPNs, remote desktop tools, and network masking software may interfere with verification

  • Work or corporate devices may restrict location access

  • Keep your operating system and browser up to date for the best performance

Need Help?

If you are still experiencing issues:

  • Confirm you are located in a Sporttrade-supported state

  • Ensure Xpoint Verify is installed and running

  • Restart your device and try again

Contact Sporttrade Support

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