Xpoint Verify Troubleshooting on Sporttrade Web (Mac & Windows)

Overview

Xpoint Verify is required to confirm your physical location when accessing Sporttrade through the web app.
If your location cannot be verified, trading on Sporttrade Web will be unavailable.

This article outlines common Xpoint Verify issues on macOS and Windows, including known error codes and recommended troubleshooting steps.

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Using Xpoint Verify on the Web App

When accessing Sporttrade through the web app, Xpoint Verify runs locally on your device to confirm your physical location.

In some cases, location verification may fail without displaying a specific error code. You may instead see a general message such as “Unable to verify location” or be repeatedly prompted to re-check your location.

If this happens, follow the troubleshooting steps below, even if no Xpoint error code is shown.

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Before You Begin

Confirm the following before troubleshooting:

• You are physically located in a Sporttrade-supported state
• Xpoint Verify is installed on your device
• Xpoint Verify is open and running while using Sporttrade Web
• No VPNs, proxies, or remote desktop software are enabled
• You have a stable internet connection

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Common Errors and Fixes

Error 4004 — Missing Location Permissions

This error occurs when location access is disabled at the system level.

macOS

• Open System Settings
• Select Privacy & Security
• Choose Location Services
• Turn Location Services ON
• Ensure Xpoint Verify is enabled
– If Xpoint Verify is not listed, open the app and refresh the settings

Windows

• Open Settings
• Select Privacy & Security
• Choose Location
• Turn Location Services ON
• Enable Allow desktop apps to access your location

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Error 4000 — Inaccurate Location

This error occurs when the location signal is weak or inconsistent.

Recommended actions:

• Move closer to a window
• Use a wired or stable Wi-Fi connection
• Disable VPNs or proxy services
• Avoid mobile hotspots
• Restart Xpoint Verify and your browser

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Unable to Verify Location (No Error Shown)

If location verification fails without a specific error code:

macOS

• Confirm Xpoint Verify is installed and open
• Recheck Location Services permissions
• Restart your device and try again

Windows

• Ensure Xpoint Verify is running before opening Sporttrade Web
• Right-click Xpoint Verify and select Run as administrator
• Check firewall or antivirus software for restrictions
• Note: Work or managed devices may block location services

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Xpoint Verify Does Not Launch Automatically

macOS

• Open Xpoint Verify manually
• Confirm it appears under Location Services
• Restart your device if needed

Windows

• Open Xpoint Verify manually
• Keep it running in the background
• Refresh platform.getsporttrade.com

If the issue persists:

• Uninstall Xpoint Verify
• Restart your computer
• Reinstall from the Sporttrade Web prompt

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Reinstalling Xpoint Verify

If problems continue:

• Uninstall Xpoint Verify
• Restart your device
• Visit platform.getsporttrade.com
• Download and install the latest version when prompted

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Additional Notes

• Xpoint Verify must remain installed to trade on Sporttrade Web
• VPNs, remote desktop software, and some security tools may interfere with verification
• Work or managed devices may restrict location access
• Keeping your operating system and browser up to date is recommended

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Need Help?

If you’re still experiencing issues:

• Confirm you are physically located in a supported state
• Ensure Xpoint Verify is installed and running
• Restart your device and try again

Contact Sporttrade Support:

Email: [e-mail]
Live Chat: When available
Text: 215-287-1165