Overview
Xpoint Verify is required to confirm your physical location when using Sporttrade on the web. If your location cannot be verified, trading on Sporttrade Web will be unavailable.
This article outlines common Xpoint Verify issues on macOS and Windows and how to resolve them.
Confirm the following
You are physically located in a Sporttrade-supported state
Xpoint Verify is installed on your device
Xpoint Verify is running while using Sporttrade Web
No VPNs, proxies, or remote desktop tools are enabled
You have a stable internet connection
Common Errors and Fixes
Error 4004 – Missing Location Permissions
Occurs when location access is disabled at the system level.
macOS
Open System Settings
Select Privacy and Security
Select Location Services
Turn Location Services ON
Enable Xpoint Verify
If the app is not listed, open Xpoint Verify and refresh the settings
Windows
Open Settings
Select Privacy and Security
Select Location
Turn Location services ON
Enable Allow desktop apps to access your location
Error 4000 – Inaccurate Location
Occurs when the location signal is weak or inconsistent.
Recommended actions:
Move closer to a window
Use a wired or stable Wi-Fi connection
Disable VPNs or proxy services
Avoid mobile hotspots
Restart Xpoint Verify and your browser
Unable to Verify Location
If verification fails without a specific error:
macOS
Confirm Xpoint Verify is installed and open
Recheck Location Services permissions
Restart your device and try again
Windows
Ensure Xpoint Verify is running before opening Sporttrade Web
Right-click Xpoint Verify and select Run as administrator
Check firewall or antivirus software for restrictions
Work or corporate devices may block location services
Xpoint Verify Does Not Launch Automatically
macOS
Open Xpoint Verify manually
Confirm it appears under Location Services
Restart your device if needed
Windows
Open Xpoint Verify manually
Keep it running in the background
Refresh platform.getsporttrade.com
If the issue persists:
Uninstall Xpoint Verify
Restart your computer
Reinstall from the Sporttrade Web download prompt
Reinstalling Xpoint Verify
If issues continue:
Uninstall Xpoint Verify
Restart your device
Visit platform.getsporttrade.com
Download and install the latest version
Additional Notes
Xpoint Verify must remain installed to trade on Sporttrade Web
VPNs, remote desktop software, and security tools may interfere with verification
Work or managed devices may restrict location access
Keeping your operating system and browser up to date is recommended
Need Help?
If you’re still experiencing issues:
Confirm your physical location is within a supported state
Ensure Xpoint Verify is installed and running
Restart your device and try again
Contact Sporttrade Support
Live chat on the web or in the app
Email: support@getsporttrade.com
Text: 215-287-1165
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