Please ensure the name & address on the bank account matches the name & address on your Sporttrade account. Next check to see if you received a deposit confirmation email in the email address associated with your Sporttrade account.
If you believe the information is correct and you continue to have an issue, please first contact your bank or credit card company and then Sporttrade customer support.
Please note, each time a deposit or withdrawal is made, a confirmation and/or reference number will be sent to you for your records. Please ensure to include this in your correspondence with your bank and / or Sporttrade customer support.