Our Commitment to Responsible Gaming
At Sporttrade, responsible gaming is a core part of how we operate. The ability to self-exclude is an important tool designed to help customers manage their activity and take a break from gaming when needed.
Our goal is to create a safe and transparent environment for recreational gaming. We aim to minimize gambling-related harm, promote informed decision-making, and ensure access to timely support and resources for those who may need assistance.
To support this commitment, Sporttrade partners with Birches Health, which provides confidential gambling addiction treatment and counseling services, often covered by insurance.
Birches Health – Sporttrade
https://bircheshealth.com/sporttrade
What Does Self-Exclusion Mean?
Self-exclusion is a voluntary process that allows individuals to restrict access to Sporttrade and, in many cases, other regulated gaming and sports wagering platforms within their state.
Self-exclusion programs are administered by state regulators. Rules, enrollment methods, and durations vary by state, and identity verification is typically required.
State Self-Exclusion Programs and How to Enroll
New Jersey
New Jersey Division of Gaming Enforcement (DGE)
Self-Exclusion Program:
https://www.njoag.gov/about/divisions-and-offices/division-of-gaming-enforcement-home/self-exclusion-program/
Self-Exclusion Assistance Line:
1-833-788-4DGE (1-833-788-4343)
The DGE offers assistance with self-exclusion enrollment, including video conference appointments. In-person appointments are also available by calling the toll-free number.
Available Durations:
• 1 year
• 5 years
Colorado
Colorado Division of Gaming – BetSmart
Self-Exclusion Program:
https://betsmart.colorado.gov/self-exclusion
Available Durations:
• 3 years
• 5 years
• 10 years
• Lifetime
Problem Gambling Help:
Call or text 1-800-GAMBLER
Iowa
Iowa Racing and Gaming Commission (IRGC)
Self-Exclusion Program:
https://irgc.iowa.gov/self-exclusion-program
Self-exclusion in Iowa may be completed:
• By mailing a completed self-exclusion form
https://irgc.iowa.gov/media/34/download?inline=
• In person at the IRGC office in Des Moines
• In person at a state-licensed casino or racetrack
• Through an Iowa Gambling Treatment Provider (IGTP) agency
Available Durations:
• 5 years
• Lifetime
Problem Gambling Help:
Call 1-800-BETSOFF
Arizona
Arizona Department of Gaming (ADG)
Self-Exclusion (Self-Ban) Program:
https://problemgambling.az.gov/treatment-counseling/self-ban
Self-exclusion may be completed:
• By submitting a notarized form by mail with a current photo
• In person at the Arizona Department of Gaming office, including a meeting with a self-exclusion administrator
Available Durations:
• 1 year
• 5 years
• 10 years
Problem Gambling Help:
Call 1-800-NEXT-STEP or text NEXT-STEP to 53342
Virginia
Virginia Lottery – Voluntary Exclusion Program (VEP)
https://www.valottery.com/aboutus/casinosandsportsbetting/sportsbetting
• 2-year and 5-year exclusions may be submitted using the online form
• Lifetime exclusions must be completed in person by scheduling an appointment
VEP Office:
804-692-7185
Available Durations:
• 2 years
• 5 years
• Lifetime
Problem Gambling Help:
Call 1-800-GAMBLER
Virginia Problem Gambling Helpline: 888-532-3500
Self-Excluding Through Sporttrade
Sporttrade users can initiate self-exclusion directly through the app.
To self-exclude:
• Go to Account
• Select Patron Protection Center
• Choose Self-Exclusion
• Follow the on-screen instructions
Depending on your state, additional identity verification may be required.
Once activated, a self-exclusion cannot be shortened, reversed, or removed, even by Sporttrade.
What Happens During a Self-Exclusion Period?
While self-excluded:
• You will not be able to log in
• You will not be able to make deposits
• You will not be able to place wagers or trades
• You will stop receiving direct marketing communications
Withdrawals of available funds may still be requested by contacting Sporttrade Support.
Need Help or Support?
If you or someone you know may be experiencing a gambling problem, confidential help is available.
Responsible Gambling Hotlines:
• New Jersey & Virginia: 1-800-GAMBLER
• Colorado: 1-800-GAMBLER (call or text)
• Iowa: 1-800-BETSOFF
• Arizona: 1-800-NEXT-STEP or text 53342
Need further assistance? Contact Support and Submit a request.
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