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Account suspension

Sporttrade Support
  • Updated

Account Suspension: Frequently Asked Questions

Why was my account suspended?

Sporttrade may suspend an account if it appears to violate our Terms and Conditions or if we detect activity that could pose a security risk.

Common reasons for suspension include:

  • Suspected fraudulent activity (for example, multiple failed deposits)

  • User-set cool-off periods

  • Exclusions or state-mandated self-exclusions

If you believe your suspension is an error, please contact Customer Support for review.

What are some examples of security-related suspensions?

Accounts may be suspended if unusual or potentially fraudulent activity is detected, such as:

  • Multiple login attempts with an incorrect password

  • Repeated failures to provide a valid Multi-Factor Authentication (MFA) code

  • Login attempts from different devices or locations within a short timeframe

  • Unusual deposit or withdrawal patterns

  • Multiple failed deposit attempts in a short period

What is a cool-off period, and can it be canceled?

A cool-off period is a user-initiated restriction that temporarily prevents access to your account for a set duration.
Once activated, it cannot be shortened or canceled — not even by Sporttrade.

This feature supports responsible gaming and must run its full course before account access is restored.

What are state-mandated exclusions (for example, DGE exclusions)?

Sporttrade complies with all state regulations and must suspend accounts belonging to individuals listed on official exclusion lists.

Examples include:

  • New Jersey (DGE): Under the Casino Control Act (N.J.S.A. 5:12-71), Sporttrade must honor Division of Gaming Enforcement (DGE) exclusions.

  • Colorado: The Division of Gaming’s Sports Betting Rule 9 requires operators to suspend accounts if the person is listed on an exclusion list.

  • Arizona: The Department of Problem Gambling maintains a confidential self-exclusion database that all licensed operators must honor.

  • Iowa: The Iowa Racing & Gaming Commission (IRGC) operates a voluntary self-exclusion program for sports wagering and gaming.

  • Virginia: The Virginia Lottery oversees a self-exclusion program for casinos, sports betting, and other gaming platforms. Exclusions can be set for 2 years, 5 years, or lifetime.

    • Need help? Call the Virginia Problem Gambling Helpline: 888-532-3500.

How can I withdraw funds if my account is suspended or locked?

If your account is suspended or locked, you may still request a withdrawal of your available funds.

To begin this process, contact Customer Support via:

Our team will guide you through the withdrawal process.

Need more help?

If you have any questions or need assistance regarding your suspension or account status, our Customer Support team is available to help.

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