Account is locked

❓ Why is my account locked or suspended, and how can I restore access?

Your account may be locked or suspended for security reasons if we detect activity that appears fraudulent or risky. Common reasons include:

• Three consecutive failed login attempts

• Multiple failed deposit attempts within a short time frame

• Other security triggers, like repeated failures to provide an access code or login attempts from different devices or locations

How do I regain access?

If your account is locked due to failed login or deposit attempts, you’ll need to verify your identity and reset your password:

1. Go to the login screen.

2. Tap “Forgot password”.

3. Enter the email address associated with your account.

4. Check your email for instructions and follow the link to reset your password.