Account is locked

Why Is My Account Locked or Suspended, and How Can I Restore Access?

Why your account may be locked or suspended

Your account may be temporarily locked or suspended for security reasons or possible Terms and Conditions violations.
These actions help protect both your account and Sporttrade from unauthorized or suspicious activity.

Common examples include:

• Multiple failed login attempts

• Multiple failed deposit attempts within a short period

• Repeated failures to provide a valid verification code

• Login attempts from different devices or locations within a short timeframe

• Other activity that may pose a security or compliance risk

If your account appears to be affected in error, our team can review it once you verify your identity.

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How to regain access

If your account is locked due to failed login or deposit attempts, you can verify your identity and reset your password to restore access.

1. Go to the Sporttrade login screen.

2. Tap Forgot password.

3. Enter the email address associated with your account.

4. Check your email for instructions and follow the link to reset your password.

Once your password is reset, you should be able to log back in. If your account remains locked or suspended, please contact Customer Support for help.

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Need more help?

If you’ve completed the steps above and still cannot access your account, reach out to Customer Support for review.

Contact us via:

• Live chat (in the app or on the web)

• Email: [e-mail]

• Text: 215-287-1165

Our team will securely verify your identity and help restore access as soon as possible.