Skip to main content

Account suspension and lockout

Sporttrade Support
  • Updated

Account Suspension and Lockout: Frequently Asked Questions

❓ Why was my account suspended?

Sporttrade may suspend an account if it appears to be in violation of our Terms and Conditions, or if we detect activity that could be a security risk. Common reasons for suspension include:

  • Suspected fraudulent activity (includes multiple failed deposits)

  • User‑set cool‑off periods

  • Exclusions or state‑mandated self‑exclusions

If you believe your suspension is an error, contact our customer support team for help.

❓ How can I withdraw funds if my account is suspended or locked?

If your account is suspended or locked, you can still request a withdrawal of available funds. To do so, reach out to our customer support team, and we’ll guide you through the process.

❓ What are some examples of security‑related suspensions?

Accounts may be suspended for security reasons if we detect activity that appears unusual or potentially fraudulent, such as:

  • Multiple login attempts with an incorrect password

  • Repeated failures to provide a valid Multi‑Factor Authentication code

  • Login attempts from different devices or locations within a short time frame

  • Unusual patterns in deposit or withdrawal activity

  • Multiple failed deposit attempts within a short period

❓ What is a cool‑off period, and can it be canceled?

A cool‑off period is a user‑set restriction that prevents access to an account for a chosen length of time.

  • Once activated, it cannot be shortened or canceled.

  • Sporttrade cannot override or undo a cool‑off period.

❓ What are state‑mandated exclusions (e.g., DGE exclusions)?

Sporttrade complies with state regulations and may be required to suspend accounts if an individual is listed on a state exclusion list. Here are a few examples:

  • New Jersey (DGE): According to the Casino Control Act (N.J.S.A. 5:12‑71), Sporttrade must honor the Division of Gaming Enforcement (DGE) exclusions.

  • Colorado: The Colorado Division of Gaming Sports Betting Rule 9 allows the state to suspend your account if you are on the DGE exclusion list.

  • Arizona: The Arizona Department of Problem Gambling maintains a confidential self‑exclusion database. Sporttrade and other operators must honor this list.

  • Iowa: The Iowa Racing & Gaming Commission (IRGC) operates a voluntary exclusion program for individuals wishing to exclude themselves from gambling activities.

  • Virginia: The Virginia Lottery operates a self‑exclusion program for those wishing to be excluded from casinos, sports betting, and other gaming platforms. Exclusions can be set for 2 years, 5 years, or a lifetime.

Need help? Call the Virginia Problem Gambling Helpline: 888‑532‑3500.

If you have any questions or require further assistance, our customer support team is always available to help!

If you’d like, I can also format this into a clean downloadable FAQ page (PDF), add a table of contents, or give it a crisp one‑pager layout. Would you like that? Let me know!

 
You said:
Put the withdrawal section at the end
 
ChatGPT said:

Got it! Here’s the revised FAQ with the “How can I withdraw funds” section moved to the end:

Account Suspension and Lockout: Frequently Asked Questions

❓ Why was my account suspended?

Sporttrade may suspend an account if it appears to be in violation of our Terms and Conditions, or if we detect activity that could be a security risk. Common reasons for suspension include:

  • Suspected fraudulent activity

  • User‑set cool‑off periods

  • Exclusions or state‑mandated self‑exclusions

If you believe your suspension is an error, contact our customer support team for help.

❓ What are some examples of security‑related suspensions?

Accounts may be suspended for security reasons if we detect activity that appears unusual or potentially fraudulent, such as:

  • Multiple login attempts with an incorrect password

  • Repeated failures to provide a valid Multi‑Factor Authentication code

  • Login attempts from different devices or locations within a short time frame

  • Unusual patterns in deposit or withdrawal activity

  • Multiple failed deposit attempts within a short period

❓ What is a cool‑off period, and can it be canceled?

A cool‑off period is a user‑set restriction that prevents access to an account for a chosen length of time.

  • Once activated, it cannot be shortened or canceled.

  • Sporttrade cannot override or undo a cool‑off period.

❓ What are state‑mandated exclusions (e.g., DGE exclusions)?

Sporttrade complies with state regulations and may be required to suspend accounts if an individual is listed on a state exclusion list. Here are a few examples:

  • New Jersey (DGE): According to the Casino Control Act (N.J.S.A. 5:12‑71), Sporttrade must honor the Division of Gaming Enforcement (DGE) exclusions.

  • Colorado: The Colorado Division of Gaming Sports Betting Rule 9 allows the state to suspend your account if you are on the DGE exclusion list.

  • Arizona: The Arizona Department of Problem Gambling maintains a confidential self‑exclusion database, which must be honored by Sporttrade and other operators.

  • Iowa: The Iowa Racing & Gaming Commission (IRGC) operates a voluntary exclusion program for individuals wishing to exclude themselves from gambling activity.

  • Virginia: The Virginia Lottery operates a self‑exclusion program for those wishing to be excluded from casinos, sports betting, and other gaming platforms. Exclusions can be set for 2 years, 5 years, or a lifetime.

    • Need help? Call the Virginia Problem Gambling Helpline: 888‑532‑3500

❓ How can I withdraw funds if my account is suspended or locked?

If your account is suspended or locked, you can still request a withdrawal of available funds. To do so, reach out to our customer support team, and we’ll guide you through the process.

If you have any questions or require further assistance, our customer support team is always available to help!

Related articles

Comments

0 comments

Article is closed for comments.