Account suspension and lockout

Sporttrade reserves the right to suspend accounts for any reason where it is found that a user has violated our Terms and Conditions. If you have received a suspension notice and believe it to be in error, please contact our customer support team.

To withdrawal funds from your Sporttrade account during a Suspension or Lockout period, you must contact our customer support team.

Security-related suspensions

On occasion, for security purposes, Sporttrade may proactively suspend access to accounts where fraudulent activity has been detected. Examples can include but are not limited to:

• Multiple log in attempts with an incorrect password
• Multiple failures to provide an access code during Multi-factor authentication
• Log in attempts from multiple devices or from varied geographic locations in short time periods
• Unnatural patterns in deposit and withdrawal activity

Cool Off periods

If a user has elected to start a Cool Off period, they will not be allowed to access their Sporttrade account until the set period ends. You do not have the ability to shorten the time period of a Cool Off after it has begun.

Learn more on how to set a Cool Off period.

DGE Exclusions

Sporttrade conforms to the The Casino Control Act (N.J.S.A. 5:12-71), and may suspend your account at any time, without notice or exception, if it is found that you are included on the Division of Gaming Enforcement's exclusion list.

The Casino Control Act (N.J.S.A. 5:12-71) provides for the establishment of a list of persons who are to be excluded or ejected from any licensed casino in New Jersey, such as career or professional offenders, cheats or criminal offenders.