Account security

Important Notice: If you suspect your account has been compromised or shows evidence of fraudulent activity, contact our customer support team immediately.

At Sporttrade, we take data privacy and account security seriously. We use the most modern and up-to-date encryption technologies and security best practices to ensure our customers are protected from data breaches and vulnerabilities.

Sporttrade will never contact you directly to request a password or verification code to your account. If you have received such a request, or have any questions or concerns about security, contact our customer support team.

Protecting your Sporttrade account with Strong Authentication practices

Multi-factor authentication

We strongly encourage users to enable Multi-factor authentication (also known as Two-factor authentication or 2FA) to add an extra layer of security to your Sporttrade account. With Multi-factor authentication enabled, to log in to your account, you’ll be asked to provide a unique 6-digit code that will be sent via SMS to your phone. That way, no one can log into your account without having simultaneous access to your phone.

To enable Multi-factor authentication:

1. In the Sporttrade app, navigate to Account
2. Select Strong Authentication
3. Enable Multi-factor authentication
4. Confirm your mobile phone number, then select Text me the code
5. Enter the code that was sent to your mobile device
6. Multi-factor authentication is now enabled.

Email notifications for Log In

Enabling email notifications for log in will let you know if your account is being accessed by a third-party. We recommend that you enable these notifications in order to further secure your account from fraudulent activity.

Enable Email Notifications by:

1. In the Sporttrade app, navigate to Account
2. Select Strong Authentication
3. Enable Email Notification on Log in
4. Email Notifications on Log In is now enabled.

Using TouchID and FaceID

Users who are using Sporttrade on iOS devices may employ FaceID or TouchID to auto-fill your log-in credentials but we are prohibited by state laws to automatically log you into your account.

Your banking account details

Sporttrade has partnered with Trustly to facilitate secure and encrypted banking transactions between your bank and your Sporttrade account. When you deposit or withdraw funds to and from your Sporttrade account, no cards, bank account numbers, or banking passwords are seen or stored by Sporttrade.